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Cloud Based Predictive Dialer Inbound / Outbound

Name:
Gensys Infocare
Date:
2020-02-04
Phone:
9779740070
Visitor:
0
<p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Want to increase productivity and improve efficiency in work? The inbound/outbound platform is a full-featured contact center that automates and organizes inbound/outbound campaigns & resources accordingly. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-family: Arial; font-size: 10pt;">The Renowned Call Center Offers </span></b><b><span style="font-family: Arial; font-size: 10pt;"><o:p></o:p></span></b></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p> </o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">1. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Via predictive tool, it helps in enabling call management, list control, workflow management and database integration. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">2. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Along with the time management, advanced list management and dialing strategies targets specific areas or postcodes. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">3. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Screen Pop with direct access to customer records.</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">4. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Real-time Employee and Call Monitoring.</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">5. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Hot & Warm Call Transfers and Conferences.</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">6. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Regular updates on real time list</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">7. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Improvemnt in productivity with the help of real-time management tools to maximise customer service. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">8. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">CRM & SFA integration platforms including Salesforce. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">9. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Management of operations provides more effectively while facilitating local or remote monitoring also the supervision controls. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">10. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Calender integration based on the Appointment Setting Tools. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">11. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Via DNS, track Lead Sources and Responses Rates </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">12. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">IVR skills-based routing and more features, expanding the functionality by integrating with automated messaging. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">13. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Improvement in the productivity of incoming customer contacts and maximizing customer service. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">14. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Enhancing the quality of customer interactions and improving agent efficiency while integrating with IVR, recording, dialing and other features. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:21.2500pt;mso-para-margin-left:0.0000gd;text-indent:-21.2500pt;mso-char-indent-count:0.0000;mso-list:l0 level1 lfo1;"><!--[if !supportLists]--><span style="font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">15. </span><!--[endif]--><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Assuring the customers routed to the best agent for their specific stuation regular basis. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-family: Arial; font-size: 10pt;">Diminishing Idle Time with Dialing Modes and Filtered Queues</span></b><b><span style="font-family: Arial; font-size: 10pt;"><o:p></o:p></span></b></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">With the increase of right-party contacts and first-call resolutions, it helps in reducing agent idle time. Busy signals, unanswered calls, fax machines, modems and operator intercepts are our quick queues filtering out accordingly. Based on the campaign basis and assigned to agent groups, in the mean time we facilitate numerous dialing methods that can be choosen accordingly including Predictive, Preview, Manual and Broadcast. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-family: Arial; font-size: 10pt;">Configuration and Customizing Solutions as per the Requirement </span></b><b><span style="font-family: Arial; font-size: 10pt;"><o:p></o:p></span></b></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Does your contact center require different needs? Along with the broad range of agent locations and architectures, it can be configured and accommodated. In addition to this, one can customize and expand features for handling conference calls, internal and external transfers, call blending, remote agent support and much more. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-family: Arial; font-size: 10pt;">Improvising Call Quality, Compliance and Reporting </span></b><b><span style="font-family: Arial; font-size: 10pt;"><o:p></o:p></span></b></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Whether you want to maintain call quality, ensure data completeness or improve your SLA compliance, we will get you right away. Through custom report by agent, contact, list or campaign, it lets you in monitoring and record agent interaction in the real time. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-family: Arial; font-size: 10pt;">Altering Speed and Customer Satisfaction </span></b><b><span style="font-family: Arial; font-size: 10pt;"><o:p></o:p></span></b></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">For the management of contacts quickly and effectively, our inbound/outbound solutions facilitates agents with the information accordingly. For the better service customers and reducing call handle times, agents have access to up-to-the second accurate customer data and automated workflows. </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-family: Arial; font-size: 10pt;">Features</span></b><b><span style="font-family: Arial; font-size: 10pt;">: </span></b><b><span style="font-family: Arial; font-size: 10pt;"><o:p></o:p></span></b></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Outbound Dialing, Answering Machine Detection, Call Routing, IVR Manager, Inbound ACD, Line Allocator, Line Enabler, List management, Skill Based Routing, Call Transfer Setup, Call Conferences, Call Blending, Automated Messaging, Real-time Reporting</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">Appointment Setting, ACD Routes, Messages, Quality Assurance, View and edit scheduled callbacks, Audio recordings, Screen recordings, Scorecard Templates, Inbound/Outbound Reports.</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-family: Arial; font-size: 10pt;">Contact us: </span></b><b><span style="font-family: Arial; font-size: 10pt;"><o:p></o:p></span></b></p><p class="MsoNormal"><a href="http://gensysinfocare.com/"><u><span class="15" style="font-family: Arial; color: rgb(0, 0, 255); font-size: 10pt;">http://gensysinfocare.com/</span></u></a><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-family: Arial; font-size: 10pt;">Name :-</span></b><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"> Gensys Infocare</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;">SCO -14, Second Floor Kalgidhar Enclave, Zirakpur. 140603</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-family: Arial; font-size: 10pt;">Email us :- </span></b><a href="mailto:info@gensysinfocare.com"><u><span class="15" style="font-family: Arial; color: rgb(0, 0, 255); font-size: 10pt;">info@gensysinfocare.com</span></u></a><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-family: Arial; font-size: 10pt;">Call us :-</span></b><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"> 97797 40070</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:Calibri;font-size:10.0000pt;"><o:p></o:p></span></p>

Location:Zirakpur, Punjab, India


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